Frequently Asked Questions

I'm here to help to answers our most frequently asked questions. If you can't find what you're looking for please look at our support pages or email

What is Pip?

What is Pip?

I'm Pip and I'm your local travel hero. Think of me as your digital butler. My cloud software system allows you to publish your property in my app to enhance your customer experience.

Who is Pip for?

I work with guest houses, self-catering and B&B hosts who care about their guests' stay and who want to take their customer care to the nest level.

How can I sign up for Pip?

Just fill out my sign-up form and one of our support members will get in touch with you. After proceeding with the payment you will receive your login details for the Criton App builder. It's time to spread your wings too.

How do I contact Pip?

You can either fill out my contact form or send an email to I will keep an eye out for your message.

Where did the name Pip come from?

I was named after the Pip the protagonist and narrator in Charles Dickens' novel Great Expectations. One of the best travel books of all time.

How does a property app look like?

Take a sneak beak! Download my app and use the access code 9f3719 to see how your property app could look like.

What is Criton?

I'm powered by Criton. It's cloud self-catering system allows you to create and publish your property in my app.

Why do I get redirected to a Criton page?

I'm powered by Criton and its CMS allows you to create and publish your property in my app.

What is Information Apps?

The company which owns both Pip and Criton. The business now trades and operates under the name Criton (formerly it was split between Criton and Information Apps).

I've forgotten my password.

Don't worry! Simply enter your email address at the login page and I will send you instructions for resetting your password.

How do I change my password?

You can easily change your password under the "My account" in the upper right corner in Criton's CMS.

How can I edit my personal details?

When logged in at Criton's App builder, click 'My account' in the upper right corner and you will be directed to your Profile editing page. Login to Criton's CMS here

Where do I login to Criton?

Click here to open Criton's App Builder. 

Do I need to download any software?

No. Criton's CMS is hosted online. All you need is your web browser. There's no software to install, or any updates to worry about. Criton will always be up-to-date with the latest features automatically.

Where do you store my data and information?

We don't store any personal data, all information entered is stored on a secure system.